Intelligence · Automation
Connect intelligence to the work itself.
Rules handle what is predictable. AI handles what needs judgement. People approve what carries risk. Automation connects all three to your systems.
What is AI automation?
AI automation uses AI inside a business workflow to make or support a decision that previously needed a person — classifying a request, extracting data from a document, choosing the next step — and then triggers the action through existing systems.
Capabilities
What gets automated
Intake and triage
Classify and route emails, tickets, forms and enquiries.
Document processing
Extract structured data from invoices, orders, contracts and forms.
Lead handling
Enrich, qualify and route leads into the CRM with context.
Reporting
Assemble, summarize and distribute recurring reports.
Scheduled processing
Background jobs that monitor data and act on changes.
Human-in-the-loop approvals
AI proposes, a person approves, the system executes.
How it works
How AI automation flows
Application
An event: a new email, order, form or record.
AI
Understands, classifies or extracts what matters.
Business data
Adds context from the systems of record.
Decision
Rules and AI judgement — human approval where risk is high.
Action
Updates systems, notifies people, closes the loop.
Answers
Questions, answered
What is an AI agent?
An AI agent is software that uses an AI model to plan and carry out a multi-step task: it interprets a goal, decides which steps and tools it needs, calls those tools, evaluates the results and continues until the task is done or it needs a human. Good agents work within explicit permissions and show their steps so people can review them.
Does every business process need AI?
No. Many problems are better solved with a clearer process, a better interface or ordinary automation. AI is worth using where a task needs language understanding, judgement over unstructured information, or personalization at a scale people cannot provide. Prodigi recommends against AI where a simpler solution works.
Keep exploring
Related
AI Agents
See what an AI agent does: understand a request, plan, call tools, retrieve information, reason and deliver a result. An interactive, simulated agent experience from Prodigi.
Enterprise integration
Prodigi connects AI models to CRMs, ERPs, databases, e-commerce platforms, internal tools, documents and knowledge bases through secure APIs, RAG and permissioned tools.
Modernization
Prodigi modernizes legacy applications step by step: architecture assessment, API layers, framework upgrades, cloud migration and performance improvements without a full rewrite.
Which workflow would you automate first?
Describe it step by step. We’ll show where AI fits and where it shouldn’t.